Customer Service Commitment

AvaCare Pharmacy provides personalized, responsive service with direct pharmacist access, 24/7 clinical support, and independent pharmacy advantages for residents.

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Personalized, Responsive Care You Can Trust

At AvaCare Pharmacy, we believe exceptional service makes the difference. Every facility, every resident, and every question matters. Our customer service approach is built around direct access, accountability, and personalized attention.

Direct-to-Pharmacist Model

  • Immediate Resolution for Medication Issues – If a medication concern arises, it’s handled directly by a licensed pharmacist, ensuring accuracy and timely resolution.

  • Operational Issues Escalated to Leadership – Any operational concern goes straight to the Director of Pharmacy, guaranteeing accountability at the highest level.

  • 24/7 Clinical Support – A licensed pharmacist is available around the clock to answer clinical questions, provide guidance, and support facility staff whenever needed.

Independent Pharmacy Advantage

  • Personalized Attention – Unlike large corporate chains, AvaCare delivers dedicated service to every facility and resident.

  • Faster Response & Clear Communication – Our independence allows us to act quickly, communicate clearly, and build long-term relationships based on trust.

  • Commitment to Clinical Excellence – We prioritize responsiveness, accuracy, and best-in-class care for residents, families, and staff.

Why Choose AvaCare

At AvaCare Pharmacy, you’re never just a number. Our independent model ensures every concern is addressed promptly and directly by the right professional. With 24/7 pharmacist availability, your staff always has the clinical support they need—providing peace of mind and exceptional care for your residents.

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Clinical Support

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Operational Oversight

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24/7 Availability

Avacare Pharmacy provides comprehensive pharmacy services to a wide range of facilities in Brunswick, OH, including skilled nursing facilities, assisted living communities, group homes, and correctional facilities. With services such as timely medication dispensing, compliance packaging, automated refill tracking, 24/7 pharmacist access, and consultation support, we help facilities reduce administrative burdens, improve resident outcomes, and streamline workflows. Trust Avacare Pharmacy as your dependable, facility-focused partner. Visit us at 2950 Westway Dr Ste 101, Brunswick, OH 44212 or call 330-525-3099 to learn how we can support your facility.